Privacy Policy

1. Introduction

Carvajal Solutions LLC ("Carvajal Solutions," "we," "us," or "our") respects your privacy. This Privacy Policy explains how information may be collected, used, disclosed, and handled when you visit our website, contact us, communicate with us, or inquire about or use our business automation consulting services.

2. Information You Provide

We may receive information that you choose to provide when you contact or otherwise communicate with Carvajal Solutions. This may include your name, email address, mobile or other phone number, business information, preferred meeting times, and information about the workflows, systems, or business processes you would like to discuss.

If you enroll in SMS communications, we may also collect information relating to your messaging preferences, consent, opt-in status, opt-out status, and communications with us.

Our consultation request form includes an optional service-related SMS consent checkbox. Our submission notification records whether you selected this checkbox, the submitted phone number if provided, the submission timestamp, a unique submission identifier, the form source, and the version of the consent disclosure.

3. Technical Information

When you visit the website, our hosting, security, analytics, or infrastructure providers may automatically process standard technical information such as IP address, browser type, device information, request information, referring pages, and website activity.

This information may be used to operate, secure, maintain, and improve the website.

4. How We Use Information

Information may be used to:

• Respond to inquiries and consultation requests.
• Communicate with prospective or existing clients.
• Understand business needs and workflow requirements.
• Provide and improve our services.
• Send service-related SMS messages to individuals who have expressly consented to receive them.
• Maintain records of messaging consent, preferences, and opt-out requests.
• Operate, maintain, and secure the website.
• Prevent misuse, fraud, or security issues.
• Comply with applicable legal obligations.

5. SMS and Mobile Messaging

Carvajal Solutions LLC may send SMS text messages to individuals who provide their mobile phone number and expressly consent to receive service-related messages.

Our consultation request form includes a separate, optional SMS consent checkbox that is unchecked by default. You may choose whether to select this checkbox when submitting your request.

SMS consent is not required to submit an inquiry, request a consultation, or purchase services. Simply providing a phone number or submitting the form without selecting the checkbox does not authorize SMS messages.

Types of Messages

If you expressly opt in, we may send SMS messages related to your inquiry, consultation scheduling, appointments, project updates, requested services, and customer support.

This SMS consent program does not include marketing, advertising, promotional offers, or sales campaigns.

Message Frequency and Charges

Message frequency varies depending on your interactions with Carvajal Solutions LLC and the communications you requested. Message and data rates may apply.

Opt-Out and Help

You may opt out of SMS messages at any time by replying STOP to a message. You may reply HELP for help or contact us at pcarvajal@carvajalsolutions.com.

We will honor SMS opt-out requests. Opting out of SMS does not prevent you from contacting us through email or other available communication methods.

Mobile Information Privacy

Carvajal Solutions LLC does not share, sell, rent, or provide your mobile phone number, SMS opt-in information, or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Additional information about our SMS messaging program is available in our Terms & Conditions.

6. Sharing of Information

We do not sell personal information. Information may be shared with service providers or technology providers when reasonably necessary to operate the website, communicate with you, provide services, process communications, or support business operations.

These providers may include hosting providers, communication platforms, messaging providers, automation platforms, or other vendors acting on our behalf.

Mobile phone numbers, SMS opt-in information, and messaging consent are not shared with third parties or affiliates for their marketing or promotional purposes.

Information may also be disclosed when required by law or when reasonably necessary to protect Carvajal Solutions, our clients, our systems, or others.

7. Third-Party Service Providers

The website and our services may rely on third-party platforms, hosting providers, communication providers, messaging services, automation tools, or other technology providers. These providers may process information on our behalf as necessary to provide their services to Carvajal Solutions.

We do not authorize these providers to use your mobile messaging consent or opt-in information for their own marketing or promotional purposes.

8. Data Retention

We may retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and consent records, honor opt-out requests, resolve disputes, protect our systems, and comply with legal obligations.

Consultation request notifications may contain service-related SMS consent information, including the consent decision, date and time of submission, submitted phone number, and the disclosure presented with the form.

9. Data Security

We take reasonable steps to protect information, but no website, email system, messaging system, network, or electronic storage method can guarantee complete security.

10. Your Choices

You may contact us if you have questions about information you have provided to Carvajal Solutions or would like to request that we review, correct, or delete information where appropriate and legally permitted.

You may choose whether to consent to service-related SMS messages. This decision does not affect your ability to submit an inquiry or request services.

If you have opted in to SMS communications, you may withdraw consent by replying STOP to a message. You may also contact us at pcarvajal@carvajalsolutions.com regarding your messaging preferences.

11. Children's Privacy

This website and our consulting services are intended for businesses and are not directed toward children.

12. Changes to This Policy

We may update this Privacy Policy as our website, services, messaging practices, or business practices change. The updated version will be posted on this page with a revised date.

13. Contact

Questions about this Privacy Policy or our privacy practices may be sent to:

pcarvajal@carvajalsolutions.com